Privacy Policy

BookHotelia operates a direct-booking directory of accommodations. We do not process payments for stays and are not a party to bookings.

• Property information submitted by property owners for their listings (name, location, description, photos, contact email, website, amenities).
• Contact submissions when you write to us (e.g. via the listing or support form): name, email, message content.
• Technical data automatically collected when you use the site, such as approximate country (from your browser or an IP-derived country code used only for language selection), device/browser type, and pages viewed.
• Preferences you set (such as chosen language) stored locally in your browser.

We do not intentionally collect payment details, and BookHotelia does not process payments for stays.

• To operate and maintain the BookHotelia directory.
• To connect guests with properties through the property's own official channels.
• To respond to inquiries and support requests.
• To detect abuse, fraud, and violations of our Terms.
• To improve the site's content and functionality.

• Performance of a contract or pre-contract steps (providing the directory).
• Our legitimate interests (secure operation, fraud prevention, improving the product), balanced against your rights.
• Your consent, where required (for example for optional analytics or marketing).
• Legal obligations (record-keeping, responding to lawful requests).

We share personal data only with:

• Service providers hosting our site and database (acting as processors).
• Authorities where required by law.
• Advisors bound by confidentiality.

We do not sell personal data. When you contact a property through its own website or email, that property becomes an independent controller of any personal data you share with it.

We keep listing data for as long as the listing is active and for a reasonable period afterwards to handle disputes, comply with law, and improve the service. Support correspondence is kept as long as needed to resolve the issue and, where relevant, to demonstrate compliance.

Depending on your location you may have rights to access, correct, delete, restrict, or port your personal data, and to object to certain processing. You may also lodge a complaint with your local supervisory authority. To exercise your rights, email [privacy@bookhotelia.example — TBD].

Our infrastructure may store or process data outside your country. Where required, we use appropriate safeguards (such as standard contractual clauses).

We may update this policy from time to time. Material changes will be indicated by updating the effective date at the top.