Trust & Safety

BookHotelia is a direct-booking directory. We publish listings of hotels, villas, apartments and other accommodations so guests can contact each property directly through its own official channels.

• BookHotelia is not the property owner or operator.
• BookHotelia is not a payment processor and never collects payments for stays.
• BookHotelia is not a party to any booking contract between guest and property.
• Prices, availability, taxes, house rules and cancellation policies are set and controlled by each property.

A "Verified contact" badge means that a property's contact email has been confirmed as working, so guests can reach the property directly. It is not a certification of the property's legal status, licences, quality, safety, or ownership.

BookHotelia does not currently offer independent property-ownership verification. Guests should always confirm identity, terms and prices on the property's own official website or verified email before sending money.

• Do not pay anyone through BookHotelia. We never request payment for stays. Any request to pay BookHotelia is fraudulent — please report it.
• Confirm every important detail (price, dates, refund policy, cancellation, address, taxes) directly with the property before paying.
• Prefer paying through methods that offer buyer protection, and keep written records.
• If a listing looks suspicious, out of date, or the property is unresponsive, report it to us at abuse@bookhotelia.com.

Listing on BookHotelia is free. Owners are solely responsible for the accuracy and legality of everything they publish, including:

• Correct property name, address, capacity, amenities and photos they hold rights to.
• Legal permissions to operate short-term or hospitality rentals in their jurisdiction.
• Compliance with local tax, tourism registration, safety and consumer-protection laws.
• Accurate contact details, prices, availability and cancellation policies.
• Handling guest data received via BookHotelia in line with applicable privacy laws.

To report a suspicious listing, misleading information, safety concern, copyright issue, or a request to remove a listing you own, contact us at abuse@bookhotelia.com. Security researchers can reach us at security@bookhotelia.com. Please include the listing URL, the nature of the concern, and any evidence you can share.

We aim to review reports promptly. We may temporarily hide, edit, or remove a listing while a report is investigated. Removal decisions are made by BookHotelia's team.

Use the address that best matches your question — we'll route it to the right team.

• info@bookhotelia.comGeneral inquiries
• support@bookhotelia.comOwner & traveler support
• security@bookhotelia.comSecurity disclosures
• abuse@bookhotelia.comReport abuse or fraud
• affiliates@bookhotelia.comAffiliates & partnerships
• marketing@bookhotelia.comPress & marketing